Terms & Privacy

Please review the following Terms & Conditions, including our Cancellation Policy, prior to registering for your course.

Purchase Policy

At Toronto CPR, our goal is to make your registration experience simple, efficient, and fair—so you can receive your training with ease. The following policies are intended to ensure your satisfaction and clarity regarding our registration process. If you have any questions, please contact us at register@torontocpr.com. Before finalizing your registration, please carefully review the course details to ensure that you have selected the correct course and date. Course confirmations are sent via email only. Please check your spam or junk folder if you do not receive your confirmation within 24 hours. It is your responsibility to contact us if no confirmation email is received.

Please note that class start times are strictly observed. Late arrivals may be denied entry. Refunds are not provided for late arrivals, missed classes, or no-shows.

General Course Policy

Toronto CPR reserves the right to remove any participant for disruptive, disrespectful, or inappropriate behavior. In such cases, no refund or credit will be issued.

 We understand that participants may occasionally need to stay connected to work. Out of respect for instructors and fellow participants, we kindly ask that phone calls be taken during scheduled breaks or lunch periods. All mobile devices must be silenced or turned off during instructional time. Texting during class is not permitted.

Cancellation Policy

Once you register, your seat is reserved. Due to limited class sizes, the following cancellation terms apply:

• Cancellations with Notice (72+ hours prior to course): Full refund available if cancellation is made more than 72 hours before the course start time.
• Cancellations with Less than 72 Hours’ Notice
• Cancellations made within 72 hours of the course are subject to a $50 cancellation and/or rescheduling fee.
• Once a participant has transferred to another course date, no further refunds or downgrades will be issued, regardless of any subsequent changes.

Blended & Online Courses

All blended and online components are non-refundable onceaccess to materials has been granted.

Note: Our administrative office is closed on weekends and statutory holidays. Business days refer to Monday–Friday, excluding statutory holidays.

Privacy Policy

Toronto CPR is committed to protecting your personal information. We collect and use your information solely for the purpose of delivering our services, including course registration and communication related to your training.

 We do not sell, trade, rent, or otherwise share your personal information without your consent, except where required to deliver services—such as sharing necessary data with the Canadian Red Cross for certification purposes.

Security & Confidentiality

We use secure payment processing services to handle your financial information. All online transactions are encrypted and processed through a secure system to ensure the privacy and safety of your data.

You may be asked to provide billing information, including payment details and a billing contact, at the time of registration.

By registering for a course, you agree to receive communications from Toronto CPR, including: 

• Course updates (e.g., location or time changes)
• Notifications regarding certificate expiration
• Information on future courses that may be relevant to you